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WINNER OF INNOVATOR OF THE YEAR 2020 - CRUELTY FREE - VEGAN

FAQ


How do you pronounce SASC?

SASC stands for the Socially Aware Sexy Cosmetics, pronounced in short as /SAS.SEE/.


Are your products safe to be used?

Our products are manufactured only with premium quality ingredients. They are paraben-free and cruelty-free. Check out our ingredients listed on our product page. It is also safe for glowing moms-to-be. Our products are proudly made in Indonesia.


Are your products cruelty-free?

Yes, we do not test our products on animals.


Where can I go to try SASC products?

We do not have a flagship store yet. However, we have many stores in Indonesia that carry our products. Click Here for the list of stores.


I don’t have a credit card and don’t know how to transfer to virtual account.

What is SASC’s bank account no.?
Please make bank payment transfer ONLY to our BCA Account: PT Karli Indah Cosmetics BCA ACC No. 319 306 1156 City Tower, Jakarta


Are SASC products ready stock?

All items on SASCOFFICIAL.COM are in stock unless noted otherwise. If the item is out of stock and waiting to be restocked, you will be given the option to request email notification when the item is available again for sale. We make every effort to keep our system updated. Orders with out of stock items will be cancelled and the customer will be notified via email or phone. If your order has been cancelled and you have already paid for the goods, you have the option to change to other items or receive a full refund.


I am an influencer, can I request a PR package?

If you would like a PR package from SASC, please email us at sasccosmetics@gmail.com


Do you accept resellers?

Please e-mail us at devi.sascofficial@gmail.com or sasccosmetics@gmail.com for more information.


Do you ship internationally?

At this moment, we ship to Indonesia, Malaysia and Singapore.


What is your return policy?

SASC's products are crafted with obsessive attention to details! We are OCD like that! Your satisfaction is very important to us. We will gladly replace an item that may have had a bumpy ride during shipping. It may only be exchanged for the same product you purchased within 7 days of order date. Please contact our customer support team for additional assistance. Unfortunately for hygiene reasons, we are unable to offer refunds, returns/exchanges for any other reasons.


I received the wrong color lipstick.

Our bad! Please contact our customer service +62 812-1234-0301 and we will send out replacements.


Can I change or amend my order once it has been placed?

We can edit your shipping details or change your order, before your purchases are dispatched. Please contact our customer service at +62 812-1234-0301 for assistance.


I have questions that are not answered on your FAQ, where can I contact you?

For all other questions, please contact our customer service at +62 812-1234-0301 for assistance.